Privacy Statement and the collection of data

1.1 Scope: The following statements relate to the use of the The Sustain Group website located @ the following URL: www.sustaingroup.net . The following statements are related directly to the content that covers all pages within this site and any or all associated documents available for access or download from this site.

1.2 General: The The Sustain Group website makes some use of data that directly or indirectly identifies users. We do not use any personal information for any purpose which is not related to the services we provide to you via this site. We take great care with practices that affect personal privacy. The Sustain Group welcomes feedback from their users in relation to the site's design and practices, and to this Privacy Statement. If you have any questions of feedback in relation to this site and its content please send an email to privacy@sustaingroup.net

1.3 Data Collection: Data that in some way identifies the user is gathered during interactions with the The Sustain Group web-site.

1.4 Computer Information: It is a necessary part of visiting any web-site, including the The Sustain Group site, that the user's web browser provides the machine's identity (its IP-address) to the web-server, so that the server can address the reply to the correct machine. In addition, the browser-type and operating system are provided.

1.5 Navigation and Click-Stream Data: Browsing any web-site, including the The Sustain Group site, generates a trail of the pages that are  visited, and the time apparently spent displaying each page. We use anonymous temporary cookies to better analyse user navigation trends and to provide additional information to our web analysis software. These cookies can be blocked without impacting your interaction with the The Sustain Group website.

1.6 Online Forms: The Sustain Group has several forms that collect voluntary data from our users for the purposes of improving our service to clients and individuals who want to work with us.

1.7 User Feedback: We seek feedback from our users in order to improve the service offered by the site. Answering feedback questions is voluntary and does not in any way affect your access to the The Sustain Group site.

1.8 Data Storage, Use and Disclosure, and Retention: All personal data described in the preceding section is stored securely, and archived for a period of at least 12 months and possibly up to 7 years. The data is used by The Sustain Group site software, and by staff involved in the The Sustain Group operation, only for: web-site and system administration, including monitoring to prevent security breaches; - customisation of the web-site to the user's needs; and - evaluation, research and development. Identified data can only be re-disclosed to the user if the user provides the unique request session number. Identified data may be disclosed to a third party only in circumstances in which it is legally authorised, such as in the investigation of a criminal offence, and in compliance with a search warrant or subpoena.

1.9 Accountability: The staff who operate The Sustain Group site are subject to the Commonwealth Privacy Act 1988